How much are the “face value” tickets?

Please see the official website (edsheeran.jp) for ticket categories and face value prices. Ticketing and handling fees will be added on top of all tickets.

Unethical secondary ticketing and ticket resale

Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value. Any tickets purchased from unauthorized websites such as secondary ticketing platforms will be invalid and will not gain entry to the venues. We strongly encourage fans to buy tickets from authorized ticketing websites and outlets listed at the official website (edsheeran.jp).

Identity Verification on the day of the shows

In order to put a stop to the secondary ticketing market, absurd prices and fan rip-offs, all the tickets are sold personalized, which means that the name of the ticket purchaser is printed on the ticket. At the time of admission, the name printed on the ticket must correspond with the valid ID to be presented. Accompanying person(s) (possibly up to three others except the purchaser) only receives entry-access at the same time as the purchaser/person showing the identity document enters. Please visit the official website (edsheeran.jp) to check what identity documents are valid for entry. Tickets are non-refundable when the names on tickets and IDs are unmatched.

That means: When buying tickets, each of your tickets will be personalized with your name. At the entrance to the show, your (maximum of three) accompaniments will only be shared with you.

Be ready to provide your concert ticket(s) and your ID at the venue entrance - the promoter reserves the right to check authenticity of the ticket and personal data.

Where should I buy my authorized tickets from?

Please make sure to buy your tickets at the authorized ticketing websites and outlets listed at the official website (edsheeran.jp).

How many tickets can I purchase?

Up to 4 tickets can be purchased per person at one transaction.

Can I purchase ticket(s) for my friend as a gift?

Create an account under the name of the given, and purchase ticket(s). Please make sure the given person will bring a valid ID to the show.

How can I pay?

Payment methods vary by the authorized ticket websites. Please see what methods are available at each site when purchasing tickets.

Is there Age Restriction?

No Age Restriction
Children 3 years old or older require a ticket. Age 2 or under are admitted free provided they sit on a parent or guardian's lap. Free attendance will not be adapted if extra seat is needed.

What are the entry requirements?

For a ticket to be valid, the ticket purchaser must at any point be able to provide the below, and this includes on arrival at the show to gain admission:

1. The valid ticket(s)
2. A valid ID matching the purchaser name on the tickets (Please visit the official website (edsheeran.jp) to check what identity documents are valid for entry.)

* The companions can be allowed to access at the same time when the purchaser enter the venue.

Are cameras allowed?

All types of professional cameras and drones prohibited and will be denied entry.

I can’t go any more and need to sell my ticket. What do I do?

Ticket purchasing is final. Ticket cannot be resold, refund or cancelled.

When will I receive ticket(s)?

Please check your point of purchase.

What time should we go to the venue?

Please check the official website (edsheeran.jp) for doors / start time.

My friend, the ticket purchaser will be late to the show. Can I enter without waiting for him/her if I have a ticket?

Valid ID and printed name on the ticket must be checked, therefore, only accompanying person(s) cannot enter the venue.

My friend who I bought a ticket for will be late for the show. Can I, the purchaser, enter the show first, and leave the ticket(s) for late arrival(s) to the BOX OFFICE?

The purchaser and accompanying person(s) must enter together. No tickets can be left at box office or any other desks.

What if the purchaser cannot make it to the show? Will the tickets for accompanying be still valid?

The names on the tickets and IDs must be matched and checked. If the purchaser cannot show up, the validity of the tickets cannot be proved, therefore, all the tickets purchased at the same time will be invalid. Also, all the tickets are non-refundable as agreed when purchasing them.

Is re-entry allowed?

All the shows do not allow re-entry. Please kindly understand this.

How do I arrange to buy tickets for someone requiring disabled access?

Please contact us on below telephone numbers after you purchase ticket(s).
TOKYO: Sunrise Promotion Tokyo +81-570-00-3337 (10am-6pm)
OSAKA: Yumebanchi +81-6-6341-3525 (Weekdays only 11am-7pm)

Any further tips on the ticket buying process

We want everyone to have a smooth journey buying their tickets.
Be ready and prepared and you’ll sail through the process.
Please buy tickets only from the authorized ticket sellers announced at the official website.
edsheeran.jp